Our Commitment to Elite Performance

At FastStride Gear, we understand that elite athletic performance demands equipment that fits perfectly and performs without compromise. Just as we’re dedicated to crafting world-class athletic gear for serious competitors, we’re equally committed to ensuring your complete satisfaction with every purchase.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days from the time we receive your order confirmation.

Shipping Methods & Delivery Times

Standard Shipping
  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery: 10-15 business days after shipment
Free Shipping
  • Carrier: EMS
  • Cost: Free for orders over $50
  • Delivery: 15-25 business days after shipment
Global Shipping Note: We ship worldwide, excluding Asia and some remote areas. International customers may be subject to customs fees and import duties, which are the responsibility of the recipient.

Returns & Exchanges Policy

Eligibility Requirements

We accept returns and exchanges for items in original condition within 15 days of delivery. To be eligible:

  • Items must be unworn and unused
  • Original packaging with all tags attached
  • Accompanied by original receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • All items from our Closeout section
  • Products marked as “Closeout Special” or “Final Sale”
  • Personalized or custom-made items (unless defective)

The Return & Exchange Process

1Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

2Receive Authorization

We’ll respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

3Ship Your Item

Package your item securely and include the RMA number clearly on the outside of the package. Ship to our returns center:

FastStride Gear Returns
4715 Patton Lane
Raleigh, NC 27610

4Processing

Once we receive your return, we’ll inspect it and process your refund or exchange within 3-5 business days.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear FastStride Gear Customer Service Team,

I would like to request a [return/exchange] for my recent purchase.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Name, Size, Color]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information: [Your Name, Email, Phone Number]

Thank you for your assistance.
Sincerely,
[Your Name]

Refund Information

Refund Processing

  • Processing Time: 5-10 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)

Note: Original shipping charges are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item via our standard shipping method.

Defective or Incorrect Items

If you received a defective or incorrect item, we’ll refund your original shipping costs and cover the return shipping. In these cases, we’ll provide a prepaid shipping label.

International Returns

International customers are responsible for return shipping costs and any applicable customs fees or import duties. We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Questions? We’re Here to Help

Our customer service team is dedicated to supporting your athletic journey and ensuring your complete satisfaction.

Email: [email protected]
Address: FastStride Gear, 4715 Patton Lane, Raleigh, NC 27610

We typically respond to all inquiries within 24 hours during business days.

Your performance is our passion. Your satisfaction, our commitment.