Our Commitment to Your Satisfaction
At FastStride Gear, we understand that elite performance requires equipment that fits perfectly and performs flawlessly. Just as we’re committed to crafting world-class athletic gear, we’re equally dedicated to ensuring your complete satisfaction with every purchase. If any product doesn’t meet your expectations, our straightforward returns and exchanges process makes it easy to find the right solution.
Return & Exchange Eligibility
We accept returns and exchanges for items in original condition within 15 days of delivery. To be eligible for a return or exchange, your item must be:
- Unworn and unused
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
For health and safety reasons, the following items from our Closeout section cannot be returned or exchanged:
- Final sale clearance items
- Products marked as “Closeout Special” or “Final Sale”
Additionally, any personalized or custom-made items are not eligible for return unless defective.
The Return & Exchange Process
Follow these simple steps to initiate your return or exchange:
Contact Us
Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Receive Authorization
We’ll respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and shipping instructions.
Ship Your Item
Package your item securely and include the RMA number on the outside of the package. Ship to our returns center at:
FastStride Gear Returns
4715 Patton Lane
Raleigh, NC 27610
Processing
Once we receive your return, we’ll inspect it and process your refund or exchange within 3-5 business days.
Return Request Template
To expedite your return or exchange, please use the following template when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear FastStride Gear Customer Service Team,
I would like to request a [return/exchange] for my recent purchase.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Name, Size, Color]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information: [Your Name, Email, Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Refund Information
Once your return is processed, refunds will be issued to your original payment method:
Refund Processing Time: 5-10 business days after we receive your return
Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
Please note that shipping charges are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you via our standard shipping method.
If you received a defective or incorrect item, we’ll refund your original shipping costs and cover the return shipping. In these cases, we’ll provide a prepaid shipping label.
International Returns
As we ship globally (excluding Asia and some remote areas), international customers are responsible for return shipping costs and any applicable customs fees or import duties. We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.
Questions?
Our customer service team is here to help with any questions about returns or exchanges:
Email: [email protected]
Address: FastStride Gear, 4715 Patton Lane, Raleigh, NC 27610
We typically respond to all inquiries within 24 hours during business days.
Your performance is our passion. Your satisfaction, our commitment.