Privacy Policy

At FastStride Gear, we understand that elite athletes demand not just superior gear but also complete trust and transparency in how their personal information is handled. Your privacy is as important to us as the performance of our products. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit tcrunnings.com or make a purchase from our store.

1. Information We Collect

To provide you with our high-performance athletic gear and seamless shopping experience, we collect the following types of information:

Personal Information You Provide

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit card details (processed securely through our payment partners), PayPal account information
• Account Information: Username, password, and preferences for registered users
• Order History: Details of purchases, returns, and preferences
• Communication Records: Correspondence with our customer service team

Automatically Collected Information

• Device Information: IP address, browser type, device type, and operating system
• Usage Data: Pages visited, time spent on site, click patterns, and referring URLs
• Location Data: General geographic location based on IP address (to determine shipping eligibility)

2. How We Use Your Information

We use your information with the same precision and care we apply to crafting our world-class athletic equipment:

• Order Fulfillment: To process and ship your purchases, send order confirmations, and provide tracking information
• Customer Service: To respond to your inquiries and provide support
• Payment Processing: To securely process transactions through our trusted payment partners
• Website Improvement: To enhance your shopping experience and optimize our website performance
• Marketing Communications: To send you information about new products, promotions, and athletic content (only with your consent)
• Security: To detect and prevent fraud, unauthorized transactions, and other illegal activities

3. Data Sharing and Disclosure

We treat your data with the same seriousness we apply to our payment security:

• Service Providers: We share information with trusted third parties who assist in operations, including payment processing (Visa, MasterCard, JCB, PayPal), shipping carriers, and IT services
• Legal Compliance: We may disclose information when required by law, court order, or governmental authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred
• With Your Consent: We will share your information with third parties when you have given us explicit permission to do so

We never sell your personal information to third parties.

4. Data Storage and Security

Your security is our priority. We implement robust measures to protect your information:

• Secure Storage: Your data is stored on secure servers with limited access
• Encryption: We use end-to-end encryption for all transactions and sensitive data
• PCI Compliance: We adhere to PCI DSS standards for payment processing
• Tokenization: Payment information is tokenized to enhance security
• Data Retention: We retain personal information only as long as necessary for business purposes or as required by law

Your financial information is never stored on our servers, ensuring complete peace of mind with every purchase.

5. International Data Transfers

While we ship to most regions worldwide (excluding Asia and some remote areas), your data may be processed in countries outside your residence. We ensure all data transfers comply with applicable privacy laws and provide adequate protection for your information.

6. Your Rights and Choices

As an athlete in control of your performance, you have control over your personal data:

• Access: You can request access to the personal information we hold about you
• Correction: You can update or correct inaccurate information in your account
• Deletion: You can request deletion of your personal information, subject to legal obligations
• Opt-Out: You can unsubscribe from marketing communications at any time
• Data Portability: You can request a copy of your data in a structured, machine-readable format
• Restriction: You can request that we limit how we use your personal data

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Children’s Privacy

FastStride Gear does not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

Your stride meets our passion. Your privacy, our commitment.