Welcome to the FastStride Gear FAQ page! We’re here to support your athletic journey with reliable answers to common questions. Based on our analysis of your needs as performance-driven athletes, we’ve compiled this guide to help you navigate our products, services, and policies. If you don’t find what you’re looking for, feel free to reach out to our team at [email protected].
Product Questions
- What types of products does FastStride Gear offer?
We specialize in high-performance gear for athletes, including Footwear, Apparel (like Tops, Bottoms, and Outerwear), Accessories (such as Headwear, Socks, and Running Bras), Nutrition items, and categories for specific activities like Racing, Road, Cross Trainer, Track & Field, and Trail. Our Closeout section offers great deals on select items. - Are your products designed for specific sports?
Yes! Our products cater to a wide range of athletic pursuits, from running and racing to gym training and outdoor adventures. Each item is crafted to enhance performance, durability, and comfort, ensuring you’re always ready for action. - Do you offer gear for both men and women?
Absolutely! Our menu includes unisex and gender-specific items like Running Bras and Apparel, designed to fit and support all athletes in their pursuits.
Shipping and Delivery Questions
- What are your shipping options and costs?
We offer two reliable methods:
– Standard Shipping: Carried by DHL or FedEx, costs $12.95 flat rate, and delivers in 10-15 business days after shipment. Ideal for those who need gear quickly without breaking the bank.
– Free Shipping: Available on orders over $50, carried by EMS, with delivery in 15-25 business days after shipment. Perfect for budget-conscious athletes who plan ahead. - How long does order processing take?
All orders are processed within 1-2 business days from our headquarters in Raleigh, NC, USA. - Do you ship internationally?
Yes, we deliver globally! However, due to logistical constraints, we currently exclude Asia and some remote regions. If you’re unsure about your location, contact us for clarification. - Can I track my order?
Definitely! Once your order ships, you’ll receive a tracking number via email to monitor its journey in real-time. We believe in transparency to keep you informed every step of the way.
Returns and Exchanges Questions
- What is your return policy?
Your satisfaction is our priority. You can initiate a return within 15 days of receiving your order, provided items are in original condition. For full details, visit our Returns Policy page or email us at [email protected]. - How do I start a return or exchange?
Simply contact our support team with your order details, and we’ll guide you through the process. We aim to resolve issues swiftly so you can get back to performing at your best.
Payment Questions
- What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is handled with care to ensure a safe shopping experience. - Is my payment information secure?
Yes! We partner with trusted payment providers to protect your data, so you can focus on your performance without worries.
Account and General Questions
- How can I contact customer support?
We’re here to help! Email us at [email protected] or reach out to our team at 4715 Patton Lane, Raleigh, NC 27610, USA. We respond promptly to keep you on track. - Do you offer discounts or exclusive deals?
Yes! Keep an eye on our Closeout section and website for exclusive offers on professional-grade gear. We’re committed to providing unbeatable value to our global community. - What is FastStride Gear’s mission?
We’re more than just a store—we’re your training partner. Built on values like Performance First and Global Community, we deliver gear with precision and care to help you achieve your personal best. Your stride meets our passion, and your victory is our mission!
Thank you for choosing FastStride Gear—where performance meets passion, and every step brings you closer to victory. If you have more questions, don’t hesitate to get in touch. We’re dedicated to supporting your journey every step of the way!